Returns & Exchange
Returns & Exchange Policy
Last Updated: July 21, 2026
At Riya Edible Oils, quality and food safety come first. Because our products are consumable cooking oils, our returns policy is more limited than a typical retail store — please read below before placing an order.
1. Change of Mind
As our products are food items, we are unable to accept returns or exchanges for a change of mind once a bottle has been opened or the seal has been broken. This is to protect the safety and quality of every product we deliver.
2. Damaged, Defective, or Wrong Items
We do accept returns and offer a replacement or full refund if:
Your order arrives damaged, leaking, or with a broken seal
You receive the wrong product or wrong quantity
The product is found to be defective or spoiled on arrival
To report an issue, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the product and packaging
A brief description of the issue
Claims raised after 48 hours may not be eligible for a replacement or refund.
3. How Refunds & Replacements Work
Once your claim is reviewed and approved:
We will send a replacement of the same product where available, or
Process a refund to your original payment method
Refunds are typically processed within 5–7 business days after approval, though your bank or payment provider may take a few additional days to reflect it.
4. Cancellations
Orders can be cancelled free of charge as long as they have not yet been packed or dispatched. Once an order has shipped, it can no longer be cancelled — please refer to the damaged/wrong item process above instead.
5. Contact Us
For any return, exchange, or refund request, please reach out to us:
Riya Edible Oils
Email: samprincefranklink@gmail.com
Phone: +91 98944 21134